Technical Support

Additional LEVEL 0 Technical Support * for our dedicated customers only
via Email only
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It is an automated or self-service solutions ONLY for Existing Customers in which users can access themselves without the aid of the Help Desk. These include automated password resets and knowledge base lookup.
especially for your Web Hosting / WebSite related services.
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(* Send 1 Email for 1 Problem)
(you may also discuss if you have more then one problem)
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Additional LEVEL 1 Technical Support * for our dedicated customers
via WhatsApp, Email, Phone
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for your Desktop, Laptop, and other user device and Web Hosting / WebSite related services that provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to other IT related support or call for outside vendor maintenance (Level 4), as needed. A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
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(* 1 Problem = 1 Troubleshoot)
(you may also discuss if you have more then one problem)

Additional LEVEL-II Support * for our dedicated customers
via WhatsApp, Email, Phone
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for your Desktop, Laptop, and other user device and Web Hosting / WebSite related services including white-listing user's black-listed IP in our servers. Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware diagnosis.
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Handles escalated issues that Level 1 support is not equipped to handle.It is not limited to only solving known issues but also implement fixes for new trace issues and only escalate to Level 3, if it is out of their skill set or ability to solve.
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(* 1 Problem = 1 Troubleshoot)
(you may also discuss if you have more then one problem)
**Handles both Level 1 and Level 2 for Annually subscribed customers**

Additional LEVEL-III Support * for our dedicated customers
via WhatsApp, Email, Phone
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for your Desktop, Laptop, and other user device and Web Hosting / WebSite related services including white-listing user's black-listed IP in our servers. Level 3 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware diagnosis, configuration, administration, and online advise of repairing network, infrastructure, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, our Level 3 tech usually has the most expertise for solving difficult issues.
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(* 1 Problem = 1 Troubleshoot)
(you may also discuss if you have more then one problem)
**Handles all Level 1, Level 2 and Level 3 for Annually subscribed customers**

LEVEL-IV Support * for New and Existing customer's
by Visiting Customer's Premises and is ususally contracted for specific services.
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for your Desktop, Laptop, and other user device and Web Hosting / WebSite related services. Generally handles break/fix, configuration issues, troubleshooting, software installations, hardware diagnosis, configuration, administration, and advising of repairing network, infrastructure, OS, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, our most technical person will usually solved your problems on spot.
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(* 1 Problem = 1 Troubleshoot)
(you may also discuss if you have more then one problem)
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** is only for visiting in the centrally located areas of Karachi city for upto 3 hours. Handles all Level 1, Level 2 and Level 3 for per-scheduled customers.
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Share your requirements for visiting other cities (before ordering).